During our Leadership Programs we always focus on the importance of feedback. The following blog by Halley Bock supports this. I think it also needs to be balanced with utilising positive feedback to reinforce tasks well done, as this in turn drives performance as staff “know what you want” and therefore they, (and others) will repeat that positive task.
It also reminds me of a global study which found that CREDIBILITY is the number 1 requirement of Leadership … ie., Managers do what they say they are going to do.
Honesty: The Secret to a More Profitable Business
Honesty is the best policy, plain and simple. But in business, it’s more than just good ethics–it’s good for your bottom line. In fact, a 2010 study by the Corporate Executive Board that found companies encouraging honest feedback were not only “happier” workplaces, but also more profitable.
The CEB study found that firms with cultures of open communication outperformed peers by impressive margins: companies who regularly practiced candor delivered a ten-year shareholder return that was 270% greater than their peers.
Honesty, it would seem, is extremely important to an organisation’s long-term success.
Fierce performed its own investigation this year, surveying 1,400 executives and employees, reinforcing the findings of the CEB study. In Fierce’s survey, 70 percent of respondents believed a lack of candor impacted their organisation’s ability to perform at its best. But more interesting perhaps was that 37 percent of their companies suffered from false professionalism, or “terminal niceness.”
Being polite and being honest are vastly different beasts, but a culture of honesty doesn’t just happen organically, so how can organisations create an atmosphere where candor is highly valued? Here are a few tactics you can employ at your company.
Be Honest, But Brief
Don’t avoid issues until pressure builds to a breaking point, effectively “dumping” a long list of complaints on an employee’s head. Address issues as they arise, clearly and calmly stating the issue and how you think it should best be fixed.
Don’t Skirt the Issue
Don’t complicate a problem by preceding the issue with compliments and small talk. Tell your colleagues what is at stake, and outline steps they (and you) need to take in order to address the issue.
For instance, instead of saying something like, “We’re concerned about your attendance rate, so please try to remedy it,” put it more directly, and say:
“Our records indicate that you’ve been absent five times in the past two months. That exceeds the three personal days we allow employees. Any additional days you take will be docked from your salary. If you exceed eight days, we’ll have to let you go. Please tell us if there’s a personal or medical issue, and we will do what we can to address it.”
Don’t Mix Good and Bad Feedback
When supervisors try to cushion “bad” feedback by sandwiching it between two positives, it’s a sure-fire way to confuse employees and muddy your attempts at clear communication. Not only will employees always be wary when you pay them a compliment, they might not know how best to remedy the disfavorable actions you’ve cited.
Instead, focus only on positive accomplishments–when warranted–thereby giving staff members the opportunity to enjoy the compliments they receive. Recipients will hear and appreciate it. On the other hand, when you need to face a negative issue, focus on the problem and potential resolutions. Don’t muddle it with “a compliment sandwich.”
Join the Candor Club
These tips might not be easy to implement, but they’re well worth it. In the end, nurturing a workplace culture of honesty and open communication will not only increase the level of happiness your employees experience in the workplace–it may also increase your revenue. And what business wouldn’t want that?
Halley Bock is the President and CEO of Fierce, Inc. This article was adapted from a post she originally contributed to Software Advice, an online resource for HR professionals seeking to buy software. To read the entire post, visit: “Why Honesty Is the Secret Ingredient of Successful Organizations.“